At Moody Terrace Dental Practice, we offer outstanding dental care within a warm and inviting atmosphere. Our team is dedicated to staying current with the latest advancements in modern dentistry through ongoing education. We prioritize preventive techniques, empowering you to maintain through the following services.

• Dental Implants
• Root canal treatment
• Cosmetic & restorative treatment
• Advanced periodontics therapy
• Jaw Joint Treatment
• Extraction
• Sedation
• Anti-snoring solutions
• Digital Dentistry
• Orthodontic Clear Aligner treatment
• Teeth whitening

We are committed to meeting your individual needs, including helping you to select the right dentist for your care. Rest assured, we integrate the latest evidence from the department of Health and Nice into our daily practice operations to ensure the highest standard of care for our patients.

We welcome new adult patients on a private fee arrangement. At the practice we offer a range of plans which allow you to take advance of exclusive benefits including discounted treatment. Once the dentist has deemed you dentally fit, they will recommend the best plan to suit your future needs. For more information, please feel free to ask our friendly reception team for details.

Your Initial consultation will be a 30-minute appointment priced at £85, payable at the time of booking. Additional fees may apply for further assessments such as x-rays or scans, and you will be informed of these, including any associated costs.

Your dentists pledge to you;

• A comprehensive 16-point Dental health examination of your mouth, teeth, gums including an oral cancer screening.
• Discuss your treatment options & the associated costs with the dentist, this will be followed up with a written treatment plan.
• Completing a written treatment plan prior to commencing any procedures to confirm details and costs.
• All dental treatment comes with guarantees
• We will always book the appropriate length for your appointment so we can see you on time
• We will always manage expectations
• Discuss the frequency of necessary dental health checks and hygiene appointments.
• Issuing reminders for scheduled appointment and upcoming timed recalls.
• Offer ample notice in the event of appointment postponement or cancellation.
• Provide a variety of information materials about our offered treatments.
• Consistently treat you with courtesy and respect.

Your pledge to us;

• Please be open and honest
• Provide up-to-date personal details for your records including:
  • Full name
  • Address
  • Telephone numbers and email address
  • Full up to date medical history
  • Form filling is mandatory
• You are expected to attend on time for any appointments you reserve
• We ask you to give as much notice as possible if you need to reschedule an appointment (minimum 24 hours to avoid additional fees)
• We take reservation payments to reserve time in the diary where applicable
• Ask questions if there is something you do not understand
• We ask for payment to be settled promptly following appointments to the practice
• Follow your dentist’s advice on how to avoid tooth decay and gum disease
• We will ask you to provide honest feedback
• All our team members are to be treated with respect. Aggressive behaviour or swearing is not permitted at any time

Emergencies

In the event of emergencies during practice hours, please contact the practice immediately and we will make every effort to see a patient in pain on the same day. If you require emergency treatment outside of practice hours, please call the practice, and you will receive a message outlining the specific arrangements for that day.

Complaints

It is our aim to always have satisfied patients, to meet your expectations of care and service and to resolve any complaints as efficiently, effectively, and politely as possible. Natalie Totton is the Complaints Manager and will be your personal contact to assist you with any complaints. If the Complaints Manager is unavailable, our Reception Manager, Alison Dodd, will take details about the complaint, please get in touch on 01260 272657 or send in writing to the practice.

Zero tolerance

Patients demonstrating persistent behaviour that causes undue distress or strain on the team will have their current treatment completed. If possible, patients will be given a list of alternative local general dental practices near their home address. They will not receive future ongoing care.